AI voice agent platform
AI voice agents that answer and make outbound calls in your customers' language
Kallina answers calls, makes outbound calls from lists, books appointments, confirms orders and transfers the conversation to a human when needed. The agent works with the CRM you already have, on phone and website, for businesses in any country.
Press and say something. The agent responds with a voice, in real time.
70+
languages, with native Romanian and Russian
SIP
Local numbers in many countries, through telecom operators
Phone + website
The same agent on calls and in the browser
A good conversation continues with an action.
- Incoming callPhone or website
- SpeechThe client says what they want
- TranscriptVoice to text
- IntentWhat the client is asking for
- ToolCRM or scheduling
- ConfirmationVoice reply
- Transfer to a humanOnly when neededoptional branch
- Call summarySent to CRM
Listen
Understands the request in the context of the conversation and the business rules.
Check
Checks the knowledge base and authorised integrations before replying.
Act
Fills in the data, carries out the permitted action or transfers the conversation to a human.
What a Kallina agent does
Answer the phone according to your rules
The agent takes the call, answers questions from the knowledge base, records the request and, according to your rules, transfers it to a human agent.
- New number or forwarding from the existing number.
- Transfer to a human at the client’s request or for defined topics.
Call a list and write the result
Upload a list from CSV or Google Sheets. The agent calls, retries numbers that did not answer and writes the result of each call.
- Order confirmationConfirmedIn conversation
- Appointment reminderNo answerIn conversation
- Delivery confirmationTransferredIn conversation
- Update dataRetryIn conversation
Does the work, not just talks
The agent calls tools in real time: creates an appointment, creates a lead, sends an SMS, updates a record in the CRM.
- Result
- Appointment moved
- Call language
- Romanian
- Summary
- The client asked for another day; the agent suggested Friday.
- Next step
- Confirmation SMS
Transcript and summary for each call
Each call has a transcript, summary, conversation tone and the fields you requested (name, address, outcome).
- The result reaches the dashboard and the CRM.
Illustrative example, with no real data
The same agent, also on the website
Voice button on the website
The same agent, launched from a button on your page. The visitor speaks from the browser, without dialling a number.
Voices in over 70 languages
Native voices for Romanian and Russian, plus more than 70 other languages from the voice engine. You can also use your own voice, recorded with the person’s consent.
Demo on your phone
Schedule a demo
The fastest answer is obtained by speaking with a Kallina agent about your case.
How an agent starts
Describe the call
What the agent needs to find out, what it can promise, when it hands off to a human.
We build the agent
Prompt, voice, knowledge base, tools and the connection to the CRM.
We test it on real conversations
Unclear questions, corrections, objections, switching from Romanian to Russian.
We connect it to a number or on the site
Local number through SIP operators, forwarding from the existing number or voice button.
Track calls
Transcripts, recordings and results in the dashboard and in the CRM.
Where it becomes useful
- 01
Reception and support
Frequently asked questions, handling requests and calling back people who asked to be contacted.
- 02
Orders and deliveries
Short call after the order: confirms, moves or cancels, then updates the connected order system.
- 03
Qualification and appointments
Collects the necessary details. Calendar access and booking are set for each integration.
Connects to the systems you use
- amoCRM / KommoLeads and notes after the call.
- Bitrix24Leads, contacts, activities.
- Zoho CRMLeads and contacts.
- AltegioAvailable slots and appointments.
- OdooCustomer and order data.
- Google SheetsCall lists and results.
- Syrve (iiko)Orders for restaurants.
- WebhooksFor any other system with API.
The voice is Kallina. The chat is aichat.md.
Kallina
Voice agents for phone and website.
aichat.md
Chat agents for website, Instagram, Facebook and Telegram. Same operator, MEGA PROMOTING S.R.L.
Frequently asked questions
What languages does the agent speak?
The agent can speak in over 70 languages supported by the voice engine. Romanian and Russian remain the main languages, with native pronunciation, tested on real calls. It can switch from one language to another in the same conversation. For any other language, we test it for your project before we promise it.
Does the client realise they are speaking to an AI agent?
Yes. For calls that go through our telephony, before recording a short announcement is played stating that the call is being recorded. We recommend that the agent introduces itself as a virtual assistant.
Can I keep the phone number I already have?
Yes. Calls can be forwarded from the existing number to the agent. We can also provide new local numbers in many countries, through SIP operators.
What happens when the agent does not know the answer?
Handoff to a human is part of the scenario, not an exception. The agent does what you have set for it: records the request and promises a follow-up, or transfers the call to a human.
Which CRM does it work with?
Today: amoCRM/Kommo, Bitrix24, Zoho, Altegio, Odoo, Google Sheets, Syrve. For other systems, we use webhooks or build the integration on request.
How long does it take for the agent to go live?
It depends on how many tools and integrations it has. We set the exact timeframe after the demo, when we know what the agent needs to do.
Can I hear the agent before signing a contract?
Yes, at the demo: you speak with an agent built for your case, in Romanian or Russian.
Where is call data stored?
On our servers and with the providers listed on the Security and data page.
Do you want to hear the agent on your case?
Tell us which call you want to automate. At the demo, you speak with the agent in Romanian or Russian.