Frequently asked questions

• What is usage-based billing?+

  Usage-based billing means you only pay for what you use beyond your plan limits. Each plan includes a base subscription fee with included minutes, and additional usage is charged at the per-minute rate.

• How do minutes and credits work?+

  Each plan includes a certain number of conversation minutes per month. One minute of conversation equals one minute of credit. Additional minutes are charged at your plan's per-minute rate.

• When do my credits reset, and do unused credits roll over?+

  Credits reset at the beginning of each billing cycle. Unused credits typically do not roll over to the next month, so we recommend choosing a plan that matches your usage needs.

• Is there a limit on how many minutes I can use in a single request?+

  Yes, limits depend on your current plan to ensure system stability and fair usage. Enterprise plans have higher limits and can be customized based on your needs.

• What happens if I upgrade, downgrade, or cancel my subscription?+

  Upgrades take effect immediately with prorated billing. Downgrades and cancellations take effect at the end of your current billing period, allowing you to use your paid features until then.