Clinics and dental practices
The clinic reception answers appointments, not the same five questions
A voice agent can handle appointments, reminders and patients’ administrative questions. It does not give medical advice and does not see medical records. We write here what can be configured, not a case study.
Calls it can handle
Appointment booking
Service, preferred doctor, desired day. With Altegio connected, the appointment is created directly.
Reminder before the visit
Call or SMS with the day and time, and the patient confirms or asks to reschedule.
Administrative questions
Address, parking, opening hours, what documents to bring, whether children are accepted.
Approved instructions
Preparation for a procedure, read exactly from the text approved by the doctor.
The limits written into the agent
In a clinic, what the agent does not do matters more than what it does.
- No diagnosis
- The agent does not interpret symptoms and does not recommend treatments. It notes the reason for the visit in the patient’s own words.
- Emergencies
- At signs of an emergency, the agent tells the patient to call 112 and transfers the call to staff.
- Health data
- We ask only for what is needed for scheduling. The reason for the visit remains in the call history, with restricted access.
- Pricing
- The agent states only the prices from the approved list and specifies that the doctor confirms the treatment plan.
Protecting patient data
The clinic is the controller of the data; MEGA PROMOTING S.R.L. processes it on its behalf, on the basis of a data processing agreement.
The patient hears that the call is being recorded before audio capture begins, on calls through Kallina telephony.
Access to recordings and transcriptions is given only to persons designated by the clinic; a patient’s data can be exported or deleted on request.
Frequently asked questions
Do you have clinics that already use Kallina?
We do not present client clinics on this page. We show you the scheduling flow on a test account and adjust it for your clinic.
Does the agent connect to our medical system?
We do not have integrations with medical record systems. For scheduling, we work with Altegio or with your system’s API, if one exists.
Can elderly patients manage to speak with an agent?
The agent speaks slowly, repeats on request and transfers to reception when the patient asks for a person. We test the voice and pacing on real calls.
What happens to appointments made overnight?
They go into the appointment system or into a list for reception, as you decide. Those that require the doctor’s confirmation remain pending.
Can we use the agent in Russian too?
Yes. Many patients call in Russian; the agent can switch language during the call.
Bring the list of questions from reception
We turn it into a scenario you can call in the demo.