Kallina and ElevenLabs
Kallina does not compete with ElevenLabs. It is built on ElevenLabs.
Voice, speech recognition and the conversation session in Kallina agents run on the ElevenLabs Agents platform. Kallina adds what a company needs to put the agent on the phone: its own telephony server, CRM integrations, call campaigns and a team that builds and maintains the agent.
Who does what in a call
- ElevenLabs
- Converts the caller’s speech into text, synthesises the agent’s voice and keeps the thread of the conversation, including interruptions.
- The language model
- Formulates the response according to the agent’s instructions. The model is chosen per agent; by default we use Google Gemini.
- Kallina
- Brings the call from the phone line to the agent, states the recording notice, starts the campaigns and writes the result in your systems.
- You
- You decide what the agent says, what it is allowed to do, whom it transfers the call to and how long you keep the data.
| ElevenLabs Agents direct | Kallina | |
|---|---|---|
| Voice engine | ElevenLabs | The same, ElevenLabs |
| Who builds the agent | Your team, in the ElevenLabs console or via API | We do, together with you, then you edit it in the Kallina panel |
| Phone numbers | Integrations with telephony and SIP providers, configured by you | Lines from connected SIP operators linked to our telephony server |
| Recording notice | You write it into the agent | Spoken by the telephony server before recording, on all our lines |
| CRM | Through tools and webhooks you build | Existing integrations: amoCRM, Zoho, Bitrix24, Google Sheets, Altegio, Syrve |
| Call campaigns | Batch calls from their console | Lists, retries and results for each contact, in the Kallina panel |
| Contract and invoice | With ElevenLabs, under their terms | With Kallina, for the full service: voice, telephony, integrations |
| Support | Under the terms of the ElevenLabs plan | From the team that built the agent |
Source: Descrierea ElevenLabs după elevenlabs.io/docs/eleven-agents/overview · verified on 15.09.2026
When it is better to go straight to ElevenLabs
You have developers
A team that wants to build everything itself, through API, does not need an extra layer.
You do not need local lines
If the agent is only on your website or in your app, our telephony does not bring you anything.
Their console is enough for you
If a simple agent, without CRM and without campaigns, solves everything you need, the ElevenLabs platform is enough.
When Kallina makes sense
You want the agent on the company number
The existing line, brought through a SIP operator, with transfer to a person when needed.
You work in amoCRM or with call lists
The call result reaches the lead, and campaigns call from your lists.
You do not have a technical team
We handle the scenario, tests and adjustments, based on your customers' real conversations.
Award
The Kallina team took first place at the ElevenLabs hackathon. This does not mean a commercial partnership and we do not present it as such.
Frequently asked questions
If Kallina uses ElevenLabs, why would I pay Kallina?
You pay for what is around the voice: local telephony, integrations, campaigns, building and maintaining the agent. If you already have all of these, going directly to ElevenLabs may be the right choice.
Can I use the voices in the ElevenLabs library?
Yes. The Kallina dashboard shows the ElevenLabs voice library and also allows voice cloning, with the consent of the person whose voice it is.
Does the data pass through ElevenLabs?
Yes. The audio and text of the conversation are processed by ElevenLabs, which appears in our list of sub-processors.
Can I move the agent from Kallina directly to ElevenLabs?
The instructions and knowledge base are yours and we provide them to you. The integrations and telephony built in Kallina do not move automatically.
Listen to a Kallina agent on your case
In the demo you can see what ElevenLabs does and what Kallina does, on the same call.