Help
Short answers to what clients ask us most often
For daily work in the panel, use the help centre in the app. Here are the questions before and around the project: numbers, recordings, integrations, billing and data.
By topic
- Home
How an agent works
From call to transcription, summary and the action in your system.
Details - Guide
First agent, step by step
The scenario, voice, knowledge base, tests and going live.
Details - Telephony
Numbers and lines
SIP line, forwarding, transfer to a person, recording notice.
Details - Integrations
CRM and tables
amoCRM, Bitrix24, Zoho, Google Sheets and what each one does, exactly.
Details - Billing
Plans and minutes
How plans are built and what is set in the offer.
Details - Data
Security and personal data
Where the data is stored, who processes it, how to request deletion.
Details
Frequently asked questions
How do I get started?
Schedule a demo. We discuss the calls you want the agent to handle, you see an agent on a similar case and receive an offer.
Can I change what the agent says myself?
Yes. The instructions, opening line, knowledge base and tools are edited in the agent record in the panel.
How do I test the agent before putting it live?
From the agent record, you start a test call to your number. We recommend long conversations, with interruptions and unexpected questions.
The agent does not let me interrupt it. What do I do?
Usually its responses are too long. Shorten them in the instructions, for example one idea per reply, and test again.
Where can I find the recording and transcript of a call?
In the call history, on each call, together with the summary and extracted fields.
How do I transfer a call to a colleague?
Enable transfer in the agent’s tools and set the number and the situations in which it is used.
What language does the agent speak?
The language is set on the agent. We test it on real conversations from your case before launch.
How is it billed?
Through a monthly plan with call minutes, according to the accepted offer.
Who responds to data deletion requests?
For an agent’s calls, the company that uses it. If the request reaches us, we pass it on to the company and help it resolve it.
What do I do if the agent is silent or the call disconnects?
Write to us with the call time and the number. We check the line, the agent and the call history.
Didn’t find the answer?
Write to us on the contact page; the team that builds the agents replies.