Terms and Conditions

1. The parties

These terms apply between MEGA PROMOTING S.R.L., IDNO 1019600021765, Republic of Moldova, email contact@kallina.info, phone +373 61 066 888 („Provider”, „we”), and the legal entity or the natural person carrying out entrepreneurial activity and using Kallina („Client”, „you”).

If you have a signed contract with us, the contract clauses take precedence over these terms.

2. The service

Kallina is a platform of voice agents with artificial intelligence. It includes, depending on the chosen plan:

• voice agents for inbound and outbound calls;
• outbound call campaigns from lists;
• voice button for the website;
• local phone numbers, via SIP providers;
• transcripts, recordings and post-call analysis;
• integrations with the Client’s systems and API;
• agent building and integration, when ordered separately.

The features included in each plan are described on the Prices page or in the accepted offer.

3. Account

3.1. The account is created for a company. The person creating it confirms that they have the right to represent it.

3.2. The Client keeps access details confidential and is responsible for actions taken from their account.

3.3. The Client notifies us immediately if they suspect unauthorised access.

4. Payment

4.1. Prices and currency are those in the offer accepted by the Client.

4.2. The subscription is invoiced monthly, in advance. Minutes beyond the plan and phone numbers are invoiced after use, for the completed month.

4.3. Agent building and integration are invoiced separately, according to the offer.

4.4. If payment is delayed by more than 30 days, we may suspend the service after a warning by e-mail.

4.5. We may change prices with 30 days’ notice. The new price applies from the next billing period.

5. Client Obligations regarding calls

The client is the data controller for the calls handled by its agents and is responsible for:

• the existence of a legal basis for each call made and for each contact list uploaded;
• respecting the objections of persons who no longer wish to be called;
• informing callers about recording on telephony routes that do not pass through Kallina’s server;
• the content of the script, the knowledge base and the promises the agent makes on its behalf;
• compliance with consumer protection, telemarketing and data protection laws in the countries where it calls;
• signing the data processing agreement (DPA) with the Provider.

6. Acceptable use

It is forbidden to use Kallina for:

• unsolicited mass calls to persons without a legal basis (spam);
• fraud, deception, phishing or obtaining passwords, card data or access codes;
• presenting yourself as another person, company or authority;
• cloning a person's voice without their written consent;
• harassment, threats, illegal or discriminatory content;
• collecting data from minors;
• calls to emergency services or replacing an emergency service;
• automated decisions with legal effect on persons (for example refusal of a loan) without human intervention;
• unauthorised access attempts, load testing, or bypassing platform limits;
• resale of access without written agreement.

In the event of a breach, we may suspend the agent or account immediately, with notice to follow.

7. AI Agents

7.1. Agents generate responses automatically. They may make mistakes, misunderstand speech, or provide an incomplete response.

7.2. The Client checks the scenario and the results and decides when the agent hands the conversation over to a human.

7.3. The agent must not be used as the sole source for medical, legal, or financial decisions.

8. Data

8.1. The Client’s data and the callers’ data remain the Client’s. We process them only to provide the service, according to the Privacy Policy and DPA.

8.2. Before termination of the contract, the Client may request data export. After termination, the data are deleted, except for those we are required to keep by law.

9. Intellectual property

9.1. The Kallina platform, code, interfaces and documentation belong to MEGA PROMOTING S.R.L.

9.2. The Client receives a non-exclusive and non-transferable right of use for the duration of the contract.

9.3. The scenarios, knowledge bases and custom voices provided by the Client remain the Client’s.

9.4. Copying, decompiling or reselling the platform is not permitted.

10. Availability

10.1. We make reasonable efforts for the service to operate continuously. We do not guarantee an uptime percentage, except where a signed contract provides otherwise.

10.2. The service depends on external providers (telephony, speech recognition, voice synthesis, language models). Their interruptions may affect agents.

10.3. Planned works are announced in advance by e-mail when they affect calls.

11. Liability

11.1. We are not liable for indirect losses, lost profit or loss of business opportunities.

11.2. We are not liable for the content of scenarios written by the Client, nor for calls made in breach of sections 5 and 6.

11.3. The Provider’s total liability is limited to the amount paid by the Client in the last 12 months.

11.4. The limitations do not apply where the law does not allow limitation of liability.

12. Term and termination

12.1. The subscription renews monthly until cancelled.

12.2. The Client may cancel at any time; cancellation takes effect at the end of the paid period.

12.3. We may terminate the contract with 30 days’ notice, or immediately in the event of a serious breach of sections 5 or 6 or non-payment beyond the deadline in 4.4.

13. Amendment of the terms

We announce important changes by e-mail 30 days in advance. Use of the service after that date means acceptance of the new terms.

14. Applicable law

The terms are governed by the law of the Republic of Moldova. Disputes are resolved first amicably, within 30 days from notification, then by the competent courts of the Republic of Moldova.

15. Contact

MEGA PROMOTING S.R.L. · IDNO 1019600021765 · contact@kallina.info · +373 61 066 888