Call campaigns
Upload the list. The agent calls and writes the result for each contact.
Order confirmations, reminders, short surveys, reactivation of old customers. Kallina calls from CSV or Google Sheets, retries numbers that do not answer and leaves a clear result on each row.
- Confirmed
- Written in the table
- Wants another time
- New time noted
- No answer
- Retry scheduled
- Wrong number
- Marked for review
From list to result
List
CSV file or a Google Sheets table, with the name, phone number and the fields the agent needs during the call (for example, the order number).
Scenario
What the agent says, what questions it asks, what answers it accepts and when it transfers to a human.
Scheduling
The days and times when calls are made, so as not to disturb people late in the evening.
Retries
How many attempts for a number that does not answer and at what interval.
The result
For each contact: status, transcript, summary and extracted fields, written back into the table or into the CRM.
What the campaigns are used for
Order and delivery confirmations
The agent checks the address and time, and the response reaches the operator or the courier.
Appointment reminders
The client confirms, cancels or asks for another time. The appointment is moved where the integration allows it.
Post-service surveys
Two or three short questions, with the answers structured in columns.
Customer reactivation
A short call to customers who have not returned, with an offer approved by you.
Where the real effort is seen
The hard part of a campaign is not the call, but what happens with each response.
- Does not answer
- The number goes back into the queue after the set interval. The final result shows how many attempts there were.
- Someone else answers
- The agent asks for the person in the list and, if they are not available, notes when they can be called.
- Asks for a human
- The call is transferred or the contact is marked for follow-up, as you have chosen.
- Declines calls
- The contact is marked so they will not be called in future campaigns.
Frequently asked questions
Can I stop a campaign that has started?
Yes. The campaign can be paused, resumed or stopped from the panel.
What number does the agent call from?
From a local Kallina number, connected through SIP operators. Outbound calls also depend on the telecom operator, so we test them separately before the first campaign.
Can we also send SMS?
Yes, via Infobip: for example, a confirmation after the call or a message to those who did not answer. SMS messages are billed separately.
Who is responsible for people’s consent to be called?
You, as the controller of the data in the list. We help you write the script so that the agent says who is calling and why, and refusals are respected.
Can the results be seen while the campaign is running?
Yes. Each contact changes status immediately after the call.
Send us ten rows from your list
For the demo we start a test campaign on them, using phone numbers from your team.