Appointments
The agent takes the booking request and puts it into your system
The agent finds out the service, the preferred specialist and the suitable time, confirms the details with the person and sends them to the booking system. With Altegio connected, the booking is created directly. The reminder can then go out by call or SMS.
- ClientI’d like a manicure appointment, Thursday afternoon.
- AgentCertainly. What time would suit you, and do you have a preferred specialist?
- ClientAt 17:30, to anyone who is available.
- AgentNoted: manicure, Thursday at 17:30. You will receive a confirmation SMS.
What the agent does, step by step
Service
It finds out what the person wants and matches it with the list of services in the booking system.
Specialist
If the person has a preference, it looks for that specialist; if not, for anyone who provides the service.
Time
Propose or accept a time according to the established rules: intervals read from the system, where the integration provides them, or the time desired by the client, then confirmed by reception.
Confirmation
Repeat the day, time and service, then create the booking.
After the call
Confirmation SMS via Infobip and the call summary in the history.
Integrations for bookings
Altegio
Direct link to your account: services, branches, specialists and bookings created, modified or cancelled.
Another booking system
If the system has an API, the agent can work with it through webhooks or through an integration built for you. We decide after we see the documentation.
Reminders and rescheduling
A booking made is half the job. The other half is for the person to come.
- SMS before
- A short message with the day and time, sent at the moment you choose.
- Confirmation call
- A campaign that calls the next day’s bookings and asks whether they still stand.
- Move
- If the person cannot come, the agent notes the new time and reschedules the booking, where the integration allows modification.
- Cancel
- The freed interval becomes available for the next caller.
Frequently asked questions
Can the agent schedule in Google Calendar?
No, Kallina voice agents do not write to Google Calendar or Outlook today. We make direct bookings through Altegio or through your system’s API.
What happens if there are no more free intervals?
The agent says this, suggests another day, or notes the person to be called when a slot becomes available, according to your rule.
Can it schedule multiple services in one call?
Yes, if the scheduling system allows it. We test them on your scenarios.
Who sees the appointments made by the agent?
The same people who see them today, in your scheduling system. The agent does not keep a separate list.