Hotels and tourism
Reception answers the phone at three in the morning when everyone is checking out
Guests call with the same questions: what time breakfast is, whether there is parking, whether you have availability at the weekend. The agent answers from your information, notes full booking requests and transfers the call to reception when a human is needed.
What the agent handles at a hotel or guesthouse
Booking requests
Arrival and departure dates, number of guests, room type, name and contact details. The request reaches reception complete.
Location questions
Hours, breakfast, parking, pets, airport transfer: from the information sheet you update.
Calls outside hours
At night or during busy shifts, the agent takes the call instead of it ringing out.
Confirmation before arrival
A short campaign calls guests from the next day’s list and notes the estimated arrival time.
Where the agent stops
- Availability
- The agent does not see the room calendar if your booking system does not have an API we can connect to. Without it, it notes the request and reception confirms.
- Payment
- The agent does not take card details over the phone. For an advance payment, reception sends the payment link you already use.
- Complaints
- An unhappy guest reaches a human. The agent notes the issue and transfers the call.
- Groups
- Requests for events or large groups go directly to the person who prepares the offers.
Frequently asked questions
Can foreign guests speak their own language?
The language is set on the agent. For each language you request, we test real conversations before launch.
Does it connect to our booking system?
We do not have a ready-made integration with hotel systems. If yours has an API, we check what can be read and written; otherwise the request reaches reception by email, CRM or webhook.
How do we find out about a new request?
Through the channel set at launch: in CRM, in a table or via a message to reception.
What happens when prices or hours change?
Update the agent information sheet. There is no need to rewrite the scenario.
Bring to the demo the questions the reception receives
We build the agent on them and you call it as a guest.