Car service and dealerships
The mechanic is working, the workshop phone is no longer ringing unanswered
At a car service, the phone rings exactly when everyone’s hands are busy. The agent asks what car it is, what problem it has and when the client can come, then leaves the complete request to the adviser. At a dealer, it does the same with test-drive requests.
Three types of call
What the agent hears and what it notes down
Service booking request
Make, model and year, approximate mileage, the symptom described by the customer, the preferred day. The adviser receives the request ready to be confirmed.
- Clarifying questions about noise, the dashboard or leaks
- No diagnosis and no price estimates over the phone
- Car
- Hatchback, petrol, 2017
- Issue
- Squeaking when braking
- Preferred day
- Tuesday morning
Test drive request
Desired model, engine version, whether they have a car to trade in and when they can come. The lead reaches the CRM with all the answers.
- The customer receives confirmation from the salesperson
- Unclear leads are marked for a callback
- ClientI would like to try the hybrid version.
- AgentCertainly. Do you have a car you would like to trade in?
Calls for servicing and inspections
A campaign calls the customers on your list whose servicing or technical inspection is due and notes who wants a booking.
- The list comes from CSV or Google Sheets
- Retry for those who do not answer
- Client 1
- Wants an appointment
- Client 2
- Does not answer, retry
Stock questions
The client asks
“Do you have this model in grey, automatic?”
The agent looks up
Through a webhook tool connected to your stock list or from a periodically updated document.
Response
It says what it finds and proposes a visit or a call from the salesperson.
No source, no answer
If the list is not connected, the agent does not make anything up: it notes the question for the salesperson.
Conditions, before the offer
- Workshop schedule
- If the booking system does not have an API, the agent notes the preferred day, and confirmation is made by the adviser.
- Prices
- The agent only says the prices you enter in its profile, for example for a standard oil change.
- Warranty and complaints
- They reach a person, by transfer or by callback.
- The CRM
- Leads are written to amoCRM automatically; in Bitrix24, Zoho or Google Sheets through flows configured at startup.
Frequently asked questions
Can the agent give a price for a repair?
We do not recommend it. It can state the fixed prices you approve, but a repair is estimated after the car is seen.
Does it work for multiple service centres of the same company?
Yes, with one agent per line or with an agent who asks for the location and sends the request where it needs to go.
What happens if the client calls while the car is being worked on?
The agent can state the status only if your system exposes it through a webhook. Otherwise, it notes the number for a callback from an adviser.
Can we use the agent for seasonal tyres as well?
Yes, as a campaign to last year’s customers, with the question about booking.
Call the agent as a customer with a wheel noise
In the demo we build the service request on the form the adviser uses today.