Reception for clinics
Can an AI receptionist answer the clinic's phone?
Yes, for administrative calls. A Kallina voice agent answers on the clinic’s number, takes appointment requests, calls patients with reminders and answers questions about opening hours, address and preparation for the visit, in Romanian, Russian or another configured language. It does not give medical advice and transfers the call to reception when a human is needed.
Updated on 10 October 2026
- ClientHello, I would like a dental consultation next week.
- AgentOf course. Do you have a preferred doctor and which day would suit you?
- ClientAnyone, Tuesday morning.
- AgentNoted: consultation, Tuesday morning. You will receive a confirmation SMS.
What the AI receptionist handles
Appointments
The service, preferred doctor and desired day. With Altegio connected, the appointment is created, moved or cancelled directly; with another system, through its API.
Memento-uri
Call or SMS before the visit, with the day and time. The patient confirms or asks to reschedule.
Administrative questions
Address, parking, opening hours, what documents to bring, whether children are accepted.
Approved instructions
Preparation for a procedure, read exactly from the text approved by the doctor.
How a call goes through the AI reception
The call comes in
On the clinic’s number, connected via SIP or forwarded from the existing switchboard, for example outside opening hours.
The Notice
The patient hears that the call is recorded before recording starts.
Cererea
The agent finds out the reason for the call and, for an appointment, the service, doctor and time.
Confirmarea
Repeats the details, creates or notes the appointment and sends a confirmation SMS via Infobip.
Human, when needed
In emergencies, for medical questions, or on request, the call is transferred directly to reception, and the summary remains in the history.
The limits, written into the agent
- No diagnosis
- The agent does not interpret symptoms and does not recommend treatments. It notes the reason for the visit in the patient’s own words.
- Emergencies
- At signs of an emergency, the agent tells the patient to call 112 and transfers the call to staff.
- Health data
- We ask only for what is needed for booking. The clinic is the data controller; MEGA PROMOTING S.R.L. processes them on its behalf, on the basis of a data processing agreement.
- Medical records
- We do not have integrations with medical record systems. The agent works with the booking system, not with the patient file.
When it is not the right choice
Bookings in Google Calendar or Outlook
Kallina voice agents do not write to Google Calendar or Outlook today. If bookings are kept there, choose a tool that supports them.
Medical triage by phone
If you want the call to assess symptoms, you need medical staff, not an administrative agent.
Transfer with introduction
The transfer is direct: the call goes to reception without the agent introducing it first. The context remains in the call summary.
How much does it cost?
The public monthly packages are $99 and $300 per month, in credits consumed according to call duration; above them, Enterprise on request. Agent implementation and telephony are charged separately.
Frequently asked questions
Do you have clinics that already use Kallina?
We do not present client clinics on this page. We show you the scheduling flow on a test account and adjust it for your clinic.
Can the agent see the doctors' free slots?
Where the booking system provides them through integration. Otherwise, the agent notes the desired time, and reception confirms it.
Can elderly patients manage to speak with an agent?
The agent speaks slowly, repeats on request and transfers to reception when the patient asks for a person. We test the voice and pacing on real calls.
What happens to night-time calls?
Requests go into the booking system or into a list for reception, as you decide. Those that require the doctor's confirmation remain pending.
Can we keep the number that patients know?
Yes, either by connecting it through SIP, or by forwarding calls from your switchboard to the agent.
Bring the list of questions from reception
We turn it into a scenario you can call in the demo.