SKUs Searchable
Cost Reduction
Avg. Resolution
Availability
Department stores face unique challenges—customers calling about products across multiple departments, inventory spread across thousands of SKUs, and the need for personalized service at scale. Voice AI handles these complexities with ease.
From cosmetics to home goods, apparel to electronics, Kallina voice AI can answer inquiries about any department, check real-time inventory, and transfer to the right specialist when needed.
Key Capabilities
Cross-Department Inventory
Check stock across all departments and locations instantly.
Order Status
Track online orders, in-store pickup, and delivery status.
Gift Registry
Search registries, check availability, and process purchases.
Store Card Services
Balance inquiries, payments, and rewards points.
Department Locator
Direct callers to the right department or associate.
Sale Notifications
Inform about current promotions and upcoming sales.
How It Works
Caller Connects
Customer calls the store main line or department direct number.
Intent Recognition
AI identifies whether caller needs inventory, orders, or services.
Information Retrieval
Real-time lookup in POS and inventory systems.
Resolution or Transfer
Complete the request or transfer to specialist if needed.
Sample Conversation
Kallina AI
"Thank you for calling Macy's Herald Square. How can I help you today?"
Caller
"Hi, I'm looking for a specific Michael Kors handbag. Do you have it in stock?"
Kallina AI
"I'd be happy to check that for you. Which Michael Kors style are you looking for?"
Caller
"The Jet Set Travel tote in brown."
Kallina AI
"Great choice! I show we have 3 Michael Kors Jet Set Travel totes in Luggage Brown in stock at Herald Square. Would you like me to place one on hold for you?"
Integrations
Ready to Get Started?
See how Kallina voice AI can transform your department store operations.