Measure What Matters
Nu poți îmbunătăți ce nu măsori. Accuracy benchmarking oferă metrice obiective pentru a compara versiuni și a demonstra progresul.
Benchmark Comparison
| Metric | Your Score | Baseline | Industry Avg | vs Industry |
|---|---|---|---|---|
| Intent Classification | 96.2% | 85% | 90% | +6.2% |
| Entity Extraction | 94.8% | 80% | 88% | +6.8% |
| Task Completion | 89.5% | 70% | 82% | +7.5% |
| Response Relevance | 92.1% | 75% | 85% | +7.1% |
| Context Retention | 91.3% | 72% | 84% | +7.3% |
Task Completion Benchmark
Appointment Booking
94%Agent reușește să finalizeze programarea fără transfer uman
Information Retrieval
97%Oferă informația corectă la prima încercare
Complaint Handling
82%Rezolvă plângeri simple, escaladează corect pe complexe
Upsell/Cross-sell
78%Propune produse relevante fără a fi pushy
Entity Extraction Accuracy
High Accuracy Entities
Phone Number99.2%
Email98.8%
Date97.5%
Time96.9%
Challenging Entities
Romanian Names91.2%
Addresses88.5%
Product Names86.3%
Relative Dates84.7%
Benchmark Suite
// benchmark-suite.ts
const suite = new BenchmarkSuite({
datasets: [
'golden_conversations_v2.json',
'edge_cases_v1.json',
'industry_standard_v3.json'
],
metrics: [
'intent_accuracy',
'entity_f1_score',
'task_completion_rate',
'response_quality_mos'
],
compareWith: ['baseline_v1', 'competitor_avg']
});
const results = await suite.run();
console.log(results.summary);
// Output: +6.2% vs baseline, +4.8% vs industryVersion Comparison
v2.0 (Jan)
82.3%
v2.5 (Mar)
88.7%
v3.0 (Current)
94.2%
+11.9% improvement over 6 months