Measure Voice Quality
QoS monitoring asigură că fiecare apel are calitate excelentă. Track MOS scores, packet loss, jitter, și latency în real-time.
Quality Dashboard
4.3
Average MOS
Excellent
0.08%
Packet Loss
Target: <1%
12ms
Avg Jitter
Target: <30ms
145ms
RTT Latency
Target: <200ms
MOS (Mean Opinion Score)
4.3-5.0Excellent
4.0-4.3Good
3.6-4.0Fair
3.1-3.6Poor
<3.1Bad
MOS scale ranges from 1 (worst) to 5 (best). Target: 4.0+ for professional voice AI.
Real-Time Metrics
Last 24 Hours - Quality Trend
00:0006:0012:0018:0024:00
QoS Metrics Explained
Packet Loss
Percentage of packets that don't arrive. Causes audio gaps.
| Excellent | <0.1% |
| Good | <1% |
| Acceptable | <3% |
| Poor | >3% |
Jitter
Variation în packet arrival time. Causes choppy audio.
| Excellent | <10ms |
| Good | <20ms |
| Acceptable | <40ms |
| Poor | >40ms |
Latency (RTT)
Round-trip time. High latency = conversation feels delayed.
| Excellent | <100ms |
| Good | <150ms |
| Acceptable | <200ms |
| Poor | >200ms |
R-Factor
Overall quality score (0-100) considering all factors.
| Excellent | >90 |
| Good | >80 |
| Acceptable | >70 |
| Poor | <70 |
Alerts Configuration
MOS drops below 3.8
Quality degradation warning
Warning→ Slack, Email
Packet loss exceeds 2%
Network issue detected
Alert→ Slack, PagerDuty
MOS drops below 3.0
Critical quality issue
Critical→ PagerDuty, SMS
Per-Call Quality Report
Call ID: abc123-def456
Duration:4:32
Codec:Opus
MOS (caller):4.4
MOS (agent):4.3
Packet loss:0.02%
Jitter:8ms
RTT:125ms
R-Factor:92