Professional Audio Experience
Hold music și announcements îmbunătățesc experiența caller-ului, reduc abandonul, și comunică informații utile în timpul așteptării.
Audio Types
🎵 Hold Music
Background music while caller waits. Royalty-free sau custom.
📢 Queue Position
"You are caller number 3 in queue."
⏱️ Wait Time
"Estimated wait time: 2 minutes."
📋 Promotions
Marketing messages, service updates.
Hold Sequence Configuration
1Once
Initial Greeting
"Please hold while we connect you to the next available agent."
2Loop
Music Loop
soft-jazz.mp3 (120 seconds)
3Every 60s
Position Update
"You are now caller number {position} in queue."
4Every 120s
Promotional Message
"Did you know you can also reach us on our mobile app?"
Audio Library
soft-jazz.mp3
2:00 | 1.2 MB
Music
corporate-upbeat.mp3
1:30 | 0.9 MB
Music
hold-greeting-ro.wav
0:08 | 0.3 MB
Announcement
queue-position.wav
0:05 | 0.2 MB
Dynamic
promo-app.wav
0:12 | 0.4 MB
Marketing
Dynamic Announcements
Text-to-Speech Templates
Queue PositionTTS Generated
"Sunteți apelantul numărul {position} în așteptare. Vă mulțumim pentru răbdare."Wait Time EstimateTTS Generated
"Timpul estimat de așteptare este de {minutes} minute."After HoursTTS Generated
"Programul nostru este {schedule}. Vă rugăm să ne contactați în acest interval."Audio Requirements
| Specification | Recommended | Notes |
|---|---|---|
| Format | WAV, MP3, OGG | WAV for highest quality |
| Sample Rate | 8000 Hz | Matches telephony |
| Channels | Mono | Stereo downmixed |
| Bit Depth | 16-bit | Standard for voice |
| Loudness | -16 LUFS | Consistent volume |
Impact on Caller Experience
-23%
Abandonment Rate
With queue updates
+18%
Perceived Shorter Wait
With engaging content
4.2
CSAT During Hold
Up from 3.6