Every Action Logged
Sistem complet de audit logging pentru conformitate regulamentară și investigații de securitate.
Log Categories
Authentication Events
- • Login success/failure
- • MFA challenges
- • Session management
- • Password changes
Call Events
- • Call start/end
- • Transfers
- • Recording access
- • Escalations
Configuration Changes
- • Agent prompt updates
- • Routing changes
- • Permission modifications
- • Integration settings
Data Access
- • Recording playback
- • Transcript views
- • Report generation
- • Export operations
Security Events
- • Failed auth attempts
- • Anomaly detection
- • Fraud alerts
- • Policy violations
API Activity
- • API calls
- • Rate limit events
- • Webhook deliveries
- • Integration syncs
Log Entry Structure
{
"timestamp": "2024-01-15T14:32:18.456Z",
"event_id": "evt_abc123xyz",
"event_type": "recording.accessed",
"actor": {
"user_id": "usr_123",
"email": "john@company.com",
"role": "supervisor",
"ip_address": "192.168.1.100"
},
"resource": {
"type": "call_recording",
"id": "rec_456",
"call_id": "call_789"
},
"action": "playback",
"result": "success",
"metadata": {
"duration_accessed": "00:02:34",
"reason": "quality_review"
}
}Retention & Storage
| Log Type | Hot Storage | Cold Storage | Total Retention |
|---|---|---|---|
| Security Events | 90 days | 7 years | 7 years |
| Authentication | 90 days | 3 years | 3 years |
| Config Changes | 1 year | 7 years | 7 years |
| API Activity | 30 days | 1 year | 1 year |
SIEM Integration
Splunk
HEC integration
Datadog
Log forwarding
Elastic
Filebeat agent
AWS CloudWatch
Direct stream