All Channels, One View
Agenții văd toate conversațiile din toate canalele într-o singură interfață.
Inbox Features
Conversation View
- • Threaded conversations
- • Channel indicators
- • Timeline view
- • Attachment preview
Management
- • Priority queues
- • Assignment rules
- • SLA indicators
- • Bulk actions
Agent Tools
- • Quick responses
- • Knowledge base search
- • Customer 360 view
- • Internal notes
Filters & Search
- • Channel filtering
- • Status filtering
- • Full-text search
- • Saved views