Complete Interaction History
Vedere unificată a tuturor interacțiunilor clientului pe toate canalele.
History Features
Unified Timeline
- • Chronological view
- • All channels combined
- • Visual channel indicators
- • Expandable details
Content Types
- • Call recordings
- • Chat transcripts
- • Email threads
- • Social interactions
Search & Filter
- • Full-text search
- • Date range filter
- • Channel filter
- • Outcome filter
Insights
- • Interaction summary
- • Key topics identified
- • Sentiment over time
- • Resolution history