Cross-Channel Memory
Clientul nu trebuie să repete niciodată informațiile, indiferent de canalul folosit.
Context Types
Session Context
- • Current conversation state
- • Intent și entities detected
- • Steps completed
- • Pending actions
Customer Profile
- • Historical interactions
- • Preferences și settings
- • Past purchases/issues
- • Communication preferences
Transaction Context
- • Order details
- • Support ticket info
- • Appointment data
- • Payment status
Handoff Data
- • Conversation transcript
- • Key information extracted
- • Sentiment history
- • Agent notes