Seamless Channel Transitions
Permite clienților să schimbe canalul fără a pierde contextul conversației.
Switching Scenarios
Chat to Voice
- • Click-to-call din chat
- • Context auto-transfer
- • No repeat information
- • Instant connection
Voice to Chat
- • Send to chat pentru links
- • Document sharing option
- • Visual confirmations
- • Form completion
Any to Email
- • Summary via email
- • Documentation sending
- • Follow-up scheduling
- • Confirmation receipts
Smart Routing
- • Best channel suggestion
- • Customer preference aware
- • Time-based routing
- • Issue complexity routing