Customer Channel Preferences
Respectă preferințele de comunicare ale fiecărui client.
Preference Types
Channel Choice
- • Preferred contact channel
- • Fallback channels
- • Do not contact channels
- • Situational preferences
Timing Preferences
- • Preferred contact hours
- • Time zone setting
- • Urgent contact rules
- • Quiet hours
Communication Style
- • Language preference
- • Formal vs casual
- • Detailed vs brief
- • Proactive notifications
Management
- • Customer self-service
- • Agent override capability
- • Preference learning
- • GDPR consent