Locations Deployed
Industry TAM
Avg. Cost Savings
Customer Rating
Voice AI is transforming physical location operations across every industry. From drive-thru ordering to property management, these case studies demonstrate measurable results: reduced costs, improved customer satisfaction, and captured revenue that was previously lost to missed calls.
Wendy's FreshAI
Drive-Thru Voice AI at Scale
The Challenge
Wendy's operates 5,700+ US locations with drive-thru accounting for 80%+ of revenue. Labor shortages, order accuracy issues, and inconsistent upselling were limiting growth.
- • High turnover in drive-thru positions
- • Inconsistent order accuracy (78% baseline)
- • Missed upselling opportunities
- • Peak hour staffing challenges
The Solution
Deployed Google Cloud-powered voice AI across pilot locations, handling complete order-taking with natural conversation and dynamic upselling.
- • AI handles 100% of drive-thru orders
- • Real-time menu customization
- • Intelligent upsell recommendations
- • Seamless handoff to human when needed
Faster Service
Order Accuracy
Higher Avg. Ticket
Labor Cost Reduction
Starbucks Deep Brew
AI-Powered Customer Experience
The Challenge
With 35,000+ global stores and complex drink customization (170,000+ combinations), Starbucks needed AI to enhance both operational efficiency and personalization.
- • Complex order customization
- • Mobile order coordination
- • Inventory prediction challenges
- • Personalization at scale
The Solution
Deep Brew AI platform integrates voice ordering with inventory management, staffing optimization, and personalized customer recommendations.
- • Voice-enabled mobile ordering
- • Predictive inventory management
- • Dynamic staffing recommendations
- • Personalized drink suggestions
Mobile Order Increase
Higher Ticket Value
Less Food Waste
App Rating
EliseAI
Property Management Voice AI
The Challenge
Property management companies struggle with high call volumes for leasing inquiries, maintenance requests, and rent payments—often missing calls after hours.
- • 40% of calls unanswered
- • High leasing staff turnover
- • After-hours inquiries lost
- • Inconsistent lead follow-up
The Solution
EliseAI's voice platform handles all inbound calls 24/7, scheduling tours, answering questions, and routing maintenance requests automatically.
- • 24/7 leasing AI agent
- • Automatic tour scheduling
- • Maintenance request routing
- • CRM integration
Calls Answered
More Tours Booked
Faster Lease Conversion
Annual Savings
Regional Credit Union Network
Member Services Automation
The Challenge
A network of 12 credit unions with 200+ branches needed to provide consistent member service across all locations while controlling costs.
- • Inconsistent service quality
- • Long hold times (8+ minutes avg)
- • Limited after-hours support
- • High training costs
The Solution
Deployed Kallina voice AI across all branches for account inquiries, loan applications, and basic transactions with full compliance.
- • 24/7 member support
- • Balance & transaction inquiries
- • Loan pre-qualification
- • Branch appointment scheduling
Call Automation
Average Wait Time
Member Satisfaction
Annual Savings
Results by Industry
QSR & Fast Food
Labor cost reduction
Hotels & Hospitality
Front desk automation
Healthcare
Scheduling automation
Property Management
Leasing automation
Retail
Customer service automation
Financial Services
Call center automation
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