👋
Onboarding Calls
Welcome, setup assistance, first steps
🔧
Support Tehnic
Troubleshooting, how-to, best practices
👤
Account Management
Upgrade, downgrade, cancelation saves
💳
Billing Questions
Facturi, plăți, dispute
💡
Feature Requests
Colectare feedback, roadmap update
🛡️
Churn Prevention
Detectare risc, outreach proactiv
Customer Success Automat
✓Onboarding call în primele 24h
✓Check-in la 7, 30, 90 de zile
✓NPS survey automat
✓Renewal reminder proactiv
✓Churn risk detection și outreach
✓Upgrade opportunities identification
30%
Reducere Churn
50%
Mai Multe Check-ins
+15
NPS Îmbunătățit
20%
Upgrade Rate