Automatic Ticket Logging
Când AI-ul transferă la agent sau când e necesar follow-up, ticketul se creează automat cu tot contextul din conversație.
Auto-Extracted Data
✓ Customer information (name, contact)
✓ Issue description (extracted from conversation)
✓ Priority level (auto-detected from urgency)
✓ Category (auto-classified)
✓ Conversation transcript
✓ Sentiment score
Function Definition
{
"name": "create_support_ticket",
"description": "Create a support ticket for issues that need follow-up or escalation.",
"parameters": {
"type": "object",
"properties": {
"subject": { "type": "string" },
"description": { "type": "string" },
"priority": { "type": "string", "enum": ["low", "medium", "high", "urgent"] },
"category": { "type": "string" },
"customer_email": { "type": "string" }
},
"required": ["subject", "description", "customer_email"]
}
}
// Returns
{
"ticket_id": "TKT-12345",
"status": "created",
"assigned_to": "Support Team",
"estimated_response": "24 hours"
}Helpdesk Integrations
Zendesk
Freshdesk
Intercom
HubSpot Service
Salesforce Service Cloud
Jira Service