Got Questions? We Have Answers
Find answers to the most frequently asked questions here. Can't find what you're looking for? Contact us directly
Quick Answers
Pricing: FREE $0 + 7 paid plans $29-$6,000/month (8 total, minute-based). Setup: ~3 minutes. Languages: English, Romanian, Russian (native accent). Security: GDPR compliant, data in EU. Integrations: HubSpot, Salesforce, most CRMs. Support: Available in English, timezone EET. Demo: Available for free - test before you buy.
Last updated: 4 April 2026
General
What is Kallina AI?
Kallina is a voice AI agent platform that automates phone communications for businesses. AI agents make and receive calls, speaking like real people in multiple languages including English, Romanian, and Russian.
What languages does Kallina support?
Kallina natively supports English, Romanian (Moldovan dialect), and Russian. The accent is natural, not robotic. We are expanding to more languages including Spanish, French, German, and Arabic.
Which industries does it work for?
Kallina works across most industries: e-commerce, retail, real estate, medical clinics, legal, automotive, hospitality, and more. Any business that makes or receives phone calls can benefit.
Pricing & Setup
How much does Kallina AI cost?
We have 8 plans: FREE ($0 - 50 min), Starter ($29/month - 200 min), Basic ($99/month - ~660 min), Pro ($499/month - ~4,160 min), Advanced ($999/month - ~9,990 min), Business ($2,500/month - ~31,250 min), Enterprise ($6,000/month - ~100,000 min) and Custom (contact us). Free plan available permanently.
Are there any hidden costs?
NO. Our pricing is transparent: monthly subscription + initial setup. Zero hidden costs, zero surprises. What you see is what you pay.
How long does setup take?
Setup takes about 3 minutes: create an account, configure your voice agent, choose the voice and script, and you are live. The platform is self-service, no developer needed.
Can I try before I buy?
YES! We offer a live demo where you can talk directly to a Kallina agent. See how it works before you commit. Book a demo at kallina.info/demo
Technical
What technology do you use?
Kallina uses ElevenLabs Conversational AI 2.0 for voice, with latency under 100ms. Backend is FastAPI (Python), frontend Next.js 14. Database is Supabase (PostgreSQL).
Does it integrate with my CRM?
YES. Kallina integrates with HubSpot, Salesforce, and most CRMs via API or webhook. We sync data bidirectionally: conversations to CRM, CRM to agent context.
Can I use my own phone numbers?
YES. We integrate with Twilio and other telecom platforms. You can use your existing numbers or get new ones from us. The customer sees your number when the agent calls.
How fast does the agent respond?
Latency is under 100ms - the conversation is real-time, with no lag. The customer does not feel they are speaking with an AI, the dialogue flows naturally.
Security & Compliance
Is it GDPR compliant?
YES. Kallina is built GDPR-first. Data residency in EU, AES-256 encryption, all conversations recorded with consent, DPO available. We comply with Art. 15-22 GDPR.
Where is data stored?
Data is stored in the EU (Google Cloud / AWS EU regions). For customers with special requirements, we offer on-premise deployment option (Enterprise plan).
Are conversations recorded?
YES. All conversations are recorded (with legal consent) for quality assurance, training, and compliance. You can access recordings and transcriptions in the dashboard.
Do you offer HIPAA compliance for healthcare?
YES. For healthcare customers, we can sign a BAA (Business Associate Agreement) and comply with HIPAA requirements. Contact us for Enterprise details.
Use Cases & Results
What results can I expect?
Our customers report: 80-95% cost reduction vs traditional call center, 10-15% conversion rate on sales calls, 90%+ client retention. ROI is visible in the first month.
How many calls can the agent handle simultaneously?
Kallina can process hundreds of simultaneous calls (proven in production). For volumes of thousands of calls/hour, contact us for Enterprise scaling.
Can the agent transfer to a human?
YES. The agent detects when the conversation is too complex or the customer explicitly asks for a real person, and transfers instantly to your team with the full conversation context.
Does it work 24/7?
YES. The AI agent never takes breaks, vacations, or gets sick. Available 24/7/365, responds instantly at any time of day or night.
Support & Onboarding
What kind of support do you offer?
Free: Community support (Discord). Starter: Email support (48h). Basic: Email support (24h). Pro: Priority support (<4h). Advanced: 24/7 support. Business: Dedicated support. Enterprise & Custom: Custom SLA.
Can you help with conversation scripts?
Absolutely! Script creation is part of the initial setup. We help you write effective scripts based on best practices from 1,500+ businesses served. You do not need to be an expert copywriter.
What if I want to change something?
You can modify scripts, flows, and settings anytime from the dashboard. For major changes, your account manager helps. No developer needed.
Still Have Questions?
We are here to help. Talk to the Kallina team directly.