Enterprise vs SMB: Care E Diferența?
🏢 Enterprise Solution
- 📊 Volume: >20,000 apeluri/lună
- 💰 Buget: €5K-50K/lună
- 🔧 Customizare: Completă (API, whitelabel)
- ⚖️ Compliance: SOC2, ISO27001, custom
- 🏗️ Arhitectură: On-premise option
- 👥 Support: Dedicated account manager
- 📈 SLA: 99.9%+ uptime garantat
- 🔐 Security: Penetration testing, audit logs
🏪 SMB Solution
- 📊 Volume: 200-10,000 apeluri/lună
- 💰 Buget: €500-5K/lună
- 🔧 Customizare: Templates + config
- ⚖️ Compliance: GDPR standard
- 🏗️ Arhitectură: Cloud-only
- 👥 Support: Email/chat 24/7
- 📈 SLA: 99.5% uptime
- 🔐 Security: Standard encryption
💰 Comparație Pricing
Enterprise Pricing (Kallina)
Per-Minute Rate€0.03-0.05/min
Volume discount pentru 20K+ min/lună
Platform Fee€1,000-5K/lună
Include: dedicated support, SLA, custom features
Setup/Onboarding€2K-10K
One-time: custom integration, training, migration
Total Cost Example (30K min/lună):
€2,200-3,500/lună
(30K × €0.04) + €1K platform fee
SMB Pricing (Kallina)
Per-Minute Rate€0.05-0.09/min
All-inclusive, no hidden fees
Platform Fee€0
Pay-as-you-go, no minimums
Setup/Onboarding€0-500
Included sau basic setup fee
Total Cost Example (2K min/lună):
€120-180/lună
2K × €0.06-0.09 average
🔧 Features Comparison
| Feature | SMB | Enterprise |
|---|---|---|
| Voice Quality | ✅ Excelent | ✅ Excelent |
| Multi-limbă (RO+EN+RU) | ✅ Da | ✅ Da + Custom |
| CRM Integrations | ✅ Pre-built (HubSpot, Salesforce) | ✅ Pre-built + Custom API |
| White-label | ❌ Nu | ✅ Da |
| On-premise Deploy | ❌ Cloud only | ✅ Optional |
| SLA Uptime | 99.5% | 99.9%+ |
| Support | 24/7 Email/Chat | Dedicated Manager + Phone |
| Response Time | <4h | <1h (critical) |
| Custom Features | ⚠️ Request basis | ✅ Prioritized roadmap |
| Security Audit | ⚠️ Standard | ✅ Penetration testing |
| Compliance Certifications | GDPR | GDPR + SOC2 + ISO27001 |
| Contract Terms | Month-to-month | Annual (discount) |
🎯 Când Să Alegi Enterprise vs SMB?
Alege Enterprise dacă:
- ✅ Volume >20,000 apeluri/lună
- ✅ Buget >€5K/lună disponibil
- ✅ Nevoi compliance complexe (SOC2, ISO)
- ✅ Integrări custom critice
- ✅ On-premise deployment necesar
- ✅ White-label important
- ✅ Dedicated support manager valoros
- ✅ SLA 99.9%+ obligatoriu
- ✅ Multi-region (EU + US + APAC)
Industrii Tipice Enterprise:
- • Banking & Fintech
- • Healthcare mari (rețele clinici)
- • Telecom providers
- • Insurance companies
- • eCommerce large (>€10M/an)
Alege SMB dacă:
- ✅ Volume 200-10,000 apeluri/lună
- ✅ Buget €500-5K/lună
- ✅ GDPR compliance suficient
- ✅ Integrări standard (HubSpot, Salesforce)
- ✅ Cloud-only OK
- ✅ Kallina branding acceptabil
- ✅ Support email/chat suficient
- ✅ SLA 99.5% OK
- ✅ Focus pe ROI rapid
Industrii Tipice SMB:
- • Restaurante & horeca
- • Cabinete medicale
- • Service auto
- • Agenții imobiliare
- • eCommerce mici-mijlocii
- • Servicii profesionale (avocatură, contabilitate)
🚀 Upgrade Path: SMB → Enterprise
📊
Fază 1
Start SMB plan (€500/lună)
📈
Fază 2
Creștere volume (€2K/lună)
⚙️
Fază 3
Add-ons Enterprise (custom API)
🏢
Fază 4
Full Enterprise (>€5K/lună)
Kallina Flexibility: Start SMB, upgrade seamless când crești. Zero downtime, păstrezi toate datele și integrările.
Kallina: Soluții Pentru Orice Dimensiune Business
De la startup la corporație - voice AI scalabil pentru nevoile tale