Smart Scheduling
Scheduling cu AI consideră: forecast call volume, skill-urile necesare, preferințele agenților, și regulile legale - pentru schedule optim.
Weekly Schedule View
| Agent | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Maria P. | 08-16 | 08-16 | 08-16 | 08-16 | 08-16 | OFF | OFF |
| Ion G. | OFF | 12-20 | 12-20 | 12-20 | 12-20 | 12-20 | OFF |
| Ana M. | 16-24 | 16-24 | OFF | OFF | 16-24 | 16-24 | 16-24 |
| AI Agent | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Coverage Analysis
Skill Coverage
Sales100% covered
Support100% covered
Billing95% covered
Technical78% covered
Time Slot Coverage
06:00-10:008 agents
10:00-14:00 (peak)15 agents
14:00-18:0012 agents
18:00-22:006 agents + AI
Scheduling Constraints
Legal Requirements
- ✓ Max 8h/day without overtime
- ✓ Min 11h between shifts
- ✓ Min 2 consecutive days off/week
- ✓ Break every 4 hours
- ✓ Max 48h/week total
Business Rules
- ✓ Min 80% SLA coverage
- ✓ All skills covered each shift
- ✓ Senior agent per shift
- ✓ Training time budgeted
- ✓ Fair weekend rotation
Agent Preferences
Maria P. Preferences
Preferred shiftMorning (06-14)
Preferred days offSat, Sun
Max overtime4h/week
Vacation blockedDec 20-31
Preference satisfaction rate: 87%
Schedule Changes
Pending Requests
Ion G.Swap Wed ↔ Thu with Ana
Vlad R.Time off: Dec 15