See Everything, Now
Real-time reporting oferă vizibilitate instant asupra tuturor metricilor. Decizii rapide bazate pe date actuale, nu pe rapoarte de ieri.
Live Wallboard
94%
SLA
156
Active
23
Queue
1:12
Avg Wait
18
Available
Calls Today
1,847
+12% vs yesterday
AI Handled
68%
1,256 calls
Abandon Rate
3.2%
Under 5% target
Live Alerts
Queue Threshold Exceeded
2 min agoSales queue: 15 waiting (threshold: 10)
SLA Warning
5 min agoCurrent: 82% (target: 80%, risk: high volume)
Agent Break Reminder
Just now3 agents due for break in next 10 minutes
Intraday Trend
Calls by Hour (Today)
8h
9h
10h
11h
12h
13h
14h
15h
16h
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18h
19h
Actual ForecastCurrent hour: 13:00-14:00
Custom Report Builder
Metrics
☑️ Calls handled
☑️ Average handle time
☑️ CSAT score
☐ Transfer rate
Dimensions
☑️ By agent
☑️ By queue
☐ By hour
☐ By channel
Delivery
☑️ Real-time dashboard
☐ Daily email
☐ Weekly PDF
☐ API export