Record Responsibly
Compliance recording asigură că înregistrările sunt făcute legal, stocate securizat, și gestionate conform politicilor de retenție.
Recording Compliance Flow
Disclosure
“Acest apel este înregistrat pentru calitatea serviciilor.”
Consent (if required)
“Sunteți de acord să continuăm?” - pentru jurisdicții two-party consent
Recording
Audio encrypted in transit, metadata attached
Storage
Encrypted at rest, access-controlled, audit logged
Retention Policies
Regular support/sales calls
Calls involving payments, contracts
Dispute-related calls
Anonymized for AI training
Data Protection
Security Measures
- ✓ AES-256 encryption at rest
- ✓ TLS 1.3 in transit
- ✓ Role-based access control
- ✓ Multi-factor authentication
- ✓ Geo-redundant storage
Access Controls
- ✓ Supervisors: Team recordings only
- ✓ QA: All recordings, no PII export
- ✓ Compliance: Full access with audit
- ✓ Agents: Own recordings only
- ✓ API: Token-scoped access
GDPR Rights Support
Right to Access
Customer can request all recordings involving them. Automated retrieval and delivery.
Right to Erasure
Delete recordings on request (unless legal retention applies). Verification process included.
Right to Portability
Export recordings in standard format. Include transcripts and metadata.
Right to Object
Opt-out of recording (call continues without). Noted in customer profile.