Eliminate Post-Call Admin
Agenții petrec 20-30% din timp pe after call work. AI automatizează tot: summary, categorii, CRM updates - agentul e ready pentru următorul call.
ACW Time Comparison
Manual ACW
Write call summary45-90 sec
Select disposition code10-20 sec
Update CRM notes30-60 sec
Create follow-up task20-30 sec
Total ACW2-3.5 min
Automated ACW
AI generates summaryAuto
AI assigns dispositionAuto
AI updates CRMAuto
Agent reviews & confirms10-15 sec
Total ACW10-15 sec
Auto-Generated Summary
Call #48291 Summary
Generated in 1.2sCustomer: Ion Popescu (#A4829)
Issue: Order #12847 not delivered after 7 days
Resolution: Tracking checked - package in local depot. Customer informed delivery tomorrow 10-14. Offered 10% discount on next order.
Outcome: Resolved - customer satisfied
Follow-up: None required
Disposition: Shipping_Inquiry_ResolvedSentiment: Positive (end)
Automated Actions
CRM Updates
✓Contact record updated
✓Call log created
✓Tags applied (shipping, resolved)
✓Last contact date updated
Triggered Workflows
→CSAT survey email queued
→Discount code generated
→Delivery team notified
→QA flagged for review
Impact Metrics
-87%
ACW Time
2.5 min → 15 sec
+22%
Agent Productivity
More calls/hour
99.2%
Summary Accuracy
Agent-validated
100%
CRM Compliance
No missed updates