Know Your Competition
AI-ul detectează automat mențiunile competitorilor în conversații și analizează contextul - știi ce spun clienții despre alternativele tale.
Competitor Overview
Competitor A
Customer sentiment: negative (for us: good)127
mentions this month
+12% vs last month
Competitor B
Customer sentiment: neutral (for us: neutral)89
mentions this month
-5% vs last month
Competitor C
Customer sentiment: positive (for us: concerning)45
mentions this month
+23% vs last month
Generic alternatives
Customer sentiment: neutral (for us: neutral)234
mentions this month
+8% vs last month
Context Analysis
Why Competitors Are Mentioned
Currently using competitor45%
Evaluating alternatives32%
Price comparison18%
Feature comparison5%
Common Comparisons
Where We Win
- ✓Voice quality (mentioned 78 times)
- ✓Romanian language support (65 times)
- ✓Integration capabilities (42 times)
- ✓Customer support (38 times)
Where We Need Improvement
- ✗Pricing perception (mentioned 34 times)
- ✗Brand awareness (28 times)
- ✗Mobile app (12 times)
Battlecard Triggers
Când un competitor e menționat, AI-ul primește automat battlecard-ul relevant:
Competitor A detected
Key differentiator: Romanian language accuracy 98% vs 85%
Talk track: "Înțeleg că folosiți [Competitor]. Mulți clienți au migrat la noi pentru..."
Case study: [Company X] a crescut conversiile cu 35% după migrare