AI Quality Assessment
Framework de metrici pentru măsurarea și îmbunătățirea calității voice AI.
Metric Categories
Understanding Quality
- • Intent recognition accuracy
- • Entity extraction precision
- • Context understanding
- • Disambiguation success
Response Quality
- • Relevance scoring
- • Completeness check
- • Factual accuracy
- • Tone appropriateness
Conversation Quality
- • Flow naturalness
- • Turn-taking efficiency
- • Recovery from errors
- • Goal completion
User Satisfaction
- • CSAT direct feedback
- • Effort score
- • Repeat usage
- • Recommendation likelihood