Data Retention Policy
How and how long we keep your data
Table of Contents
1. 1. Introduction
This Data Retention Policy describes the retention periods for different types of personal data processed by MEGA PROMOTING S.R.L. within Kallina AI services. We comply with the data minimization principle of GDPR (Art. 5(1)(e)).
Effective Date: January 1, 2025
2. 2. Retention Principles
We follow these principles:
- Minimization: We only keep necessary data
- Time limitation: No longer than necessary
- Security: Protection throughout retention
- Secure deletion: Complete removal upon expiration
- Documentation: Clear record of periods
3. 3. Retention Periods
| Data Type | Period | Legal Basis |
|---|---|---|
| Account data (name, email) | Account duration + 30 days | Contract |
| Call recordings | 90 days (or per client settings) | Legitimate interest |
| Call transcriptions | 1 year | Contract |
| Billing data | 10 years | Tax obligation |
| Security logs | 1 year | Legitimate interest |
| Analytics data | 26 months (anonymized) | Consent |
| Session cookies | Browser session | Contract |
| Persistent cookies | Max 13 months | Consent |
| Support data (tickets) | 3 years from closure | Legitimate interest |
| Backups | 30 days (rotating cycle) | Contract |
4. 4. Voice and AI Data
Voice recordings:
- Default period: 90 days
- Client configurable: 30-365 days
- Enterprise: per contract
Transcriptions:
- Kept for functionality and analytics
- Anonymization after 1 year
AI training data:
- We do not use your data for training without explicit consent
- Aggregated and anonymized data: indefinite retention
5. 5. Data Deletion
Automatic deletion:
- Automated processes after period expiration
- Monthly check for expired data
Deletion on request:
- Processed within 30 days
- Email: contact@kallina.info (subject: "Data Deletion")
- We confirm deletion in writing
Exceptions to deletion:
- Legal obligations (e.g., invoices - 10 years)
- Ongoing litigation
- Anonymized data (no longer personal)
6. 6. Account Closure
Upon account closure:
- Immediate: Access is disabled
- 30 days: Grace period for recovery
- 90 days: Operational data deletion
- Retained: Tax data per law
7. 7. Backups
Backup policy:
- Daily backup with 30-day retention
- Backups follow same security standards
- Deletion from backups in normal rotation cycle
Upon deletion request, data is removed from backups within 30 days.
8. 8. International Transfers
For data transferred outside EEA:
- Retention periods remain the same
- Protection through SCC and technical measures
- Sub-processors follow same periods
9. 9. Your Rights
You have the right to:
- Request information about your data retention
- Request early deletion (with legal exceptions)
- Obtain a copy of data before deletion
- Contest retention periods
10. 10. Updates
This policy may be updated. We notify you of significant changes via email and on the platform at least 30 days in advance.
11. 11. Contact
MEGA PROMOTING S.R.L.
IDNO: 1019600021765
Email: contact@kallina.info
Phone: +373 61 066 888
Questions About This Policy?
If you have any questions about this data retention policy, please contact us.
contact@kallina.info