Acceptable Use Policy

This Acceptable Use Policy ("AUP") establishes the rules for using the Kallina AI platform and related services. By accessing our services, you agree to comply with this policy.

Effective Date: January 1, 2025

This policy applies to all users of Kallina AI services, including:

• Voice AI platform for businesses
• APIs and integrations
• Dashboard and control panels
• All associated features and functionalities

It is strictly prohibited to use services for:

• Illegal activities: Any activity that violates applicable law
• Harassment: Harassing calls, threats, or intimidation
• Fraud: Deception, phishing, or identity theft
• Spam: Unsolicited automated calls or abusive telemarketing
• Malware: Distribution of malicious software
• Rights violations: Copyright or intellectual property infringement
• Illegal content: Distribution of illegal or harmful content
• Interference: Attempts to disrupt or compromise services

Permitted uses:

• Reception and customer support services for your business
• Automating responses and scheduling
• Legitimate commercial communications with consent
• Integrations with your business systems

Obligations:

• Compliance with calling regulations (including GDPR)
• Obtaining necessary consents
• Maintaining account security
• Promptly reporting security incidents

You must comply with all applicable telecommunications regulations:

• EU Electronic Communications Regulation
• National telecommunications legislation
• Commercial calling regulations
• Do Not Call (DNC) lists

Security requirements:

• Keep access credentials confidential
• Use two-factor authentication (2FA)
• Do not share access with unauthorized third parties
• Immediately report any security breaches
• Regularly update passwords

We reserve the right to:

• Monitor usage for compliance
• Investigate reported violations
• Temporarily suspend access in case of violation
• Terminate accounts for serious violations
• Cooperate with authorities for legal investigations

Violation of this policy may result in:

• Warning: For minor, first-time violations
• Temporary suspension: 24-72 hours for investigation
• Extended suspension: Until issue resolution
• Termination: For serious or repeated violations
• Legal action: If applicable

Refunds are not provided for suspensions caused by AUP violations.

Report violations or abuse to:

• Email: contact@kallina.info (subject: "AUP Report")
• Include evidence and relevant details

We investigate all reports within 48 hours.

We may update this policy periodically. We will notify you via email and on the platform at least 14 days in advance for significant changes. Continued use of services constitutes acceptance of changes.

MEGA PROMOTING S.R.L.
IDNO: 1019600021765
Address: mun. Chișinău, str. Alexandru cel Bun 51, of.51
Email: contact@kallina.info
Phone: +373 61 066 888