AI Order Confirmation Calls
Verify orders and reduce fraud with automated confirmation calls
The Challenge
Fraudulent orders cost e-commerce businesses billions annually. Chargebacks, returned merchandise, and wasted shipping add up fast. Manual verification is slow and doesn't scale.
Incorrect orders lead to returns, reshipments, and unhappy customers. Address typos, wrong items, and misunderstandings slip through automated systems. Each error costs money and damages reputation.
Meanwhile, legitimate customers appreciate confirmation that their order was received and is being processed correctly.
The Kallina Solution
Kallina's AI Order Confirmation calls customers to verify details before shipping. Our AI confirms the order, verifies shipping address, reviews items, and catches errors or fraud early.
High-value orders, first-time customers, or flagged orders can be automatically routed for verification. Legitimate customers appreciate the personal touch; fraudsters are deterred.
Every confirmation is logged. You'll have proof of customer authorization if disputes arise.
How It Works
Simple implementation, powerful results
Order Flagged
New orders matching your criteria are queued for confirmation.
AI Calls Customer
Kallina calls to verify order details and shipping address.
Confirmation/Correction
Customer confirms or corrections are captured.
Order Proceeds
Confirmed orders ship. Issues are flagged for review.
Key Features
Everything you need to succeed
Smart Flagging
Auto-flag high-risk or high-value orders
Detail Verification
Confirm items, quantities, addresses
Fraud Detection
Voice verification deters fraud
Correction Handling
Capture and process order changes
E-commerce Integration
Works with Shopify, WooCommerce, etc.
Call Recording
Document customer authorization
Results You Can Expect
Proven results from real customers
Voice verification deters bad actors
Most customers confirm quickly
Catch errors before shipping
Customers appreciate personal touch
Seamless Integrations
Works with your existing tools
Enterprise-Grade Security
Certified compliance you can trust
Payment data security
Data protection
Calling compliance
Security certified
Frequently Asked Questions
Get answers to common questions
Which orders should be verified?
High-value, first-time customers, flagged addresses, or all orders—your choice.
Does this slow down shipping?
Calls happen within minutes. Most orders confirm in under an hour.
What if the customer doesn't answer?
Configurable retry attempts. After max attempts, flag for manual review.
Can customers make changes?
Yes, corrections are captured and sent to your order system.
Ready to Reduce Fraud?
Verify orders automatically. Start your free trial today.
No credit card required • Free 14-day trial • Setup in minutes