AI Survey & Feedback Collection
Collect valuable customer feedback with AI-powered phone surveys
The Challenge
Email surveys get 5-10% response rates. Most feedback comes from extremes—very happy or very unhappy customers. The silent majority's voice is lost, leaving you with skewed data.
Phone surveys are more effective but expensive to conduct at scale. Manual calling is time-consuming and inconsistent. Without regular feedback, problems fester until they become crises.
Meanwhile, competitors who listen better adapt faster, improve products, and steal market share.
The Kallina Solution
Kallina's AI Surveys conduct natural phone conversations that feel like talking to a person, not filling out a form. Response rates jump 5x because people prefer talking to typing.
Our AI asks follow-up questions, probes for deeper insights, and captures nuanced feedback that checkbox surveys miss. Conversations are transcribed, analyzed, and turned into actionable insights.
Run NPS surveys, CSAT calls, product feedback, or custom research—all at scale without expanding your team.
How It Works
Simple implementation, powerful results
Survey Design
Create your questions with branching logic and follow-ups.
Contact Selection
Choose which customers to survey based on criteria.
AI Calling
Kallina conducts natural conversations, asking questions and probing deeper.
Analysis & Insights
Responses are transcribed, analyzed, and turned into reports.
Key Features
Everything you need to succeed
Natural Conversations
Surveys feel like real conversations, not interrogations
Follow-Up Questions
AI probes deeper based on responses
Sentiment Analysis
Understand emotion behind responses
Custom Surveys
NPS, CSAT, product feedback, research
Real-Time Dashboards
See results as calls complete
Integration
Send insights to your CRM or analytics tools
Results You Can Expect
Proven results from real customers
Voice beats email for engagement
Conversations keep respondents engaged
Follow-ups uncover what forms miss
Automate what manual teams do
Seamless Integrations
Works with your existing tools
Enterprise-Grade Security
Certified compliance you can trust
Data protection compliant
Calling regulations
Security certified
Information security
Frequently Asked Questions
Get answers to common questions
Why are phone surveys more effective?
People prefer talking to typing. Voice allows nuance, follow-ups, and feels more personal.
Can Kallina conduct NPS surveys?
Yes, including NPS, CSAT, CES, and custom research surveys.
How are responses analyzed?
AI transcribes, categorizes responses, analyzes sentiment, and identifies themes.
What about survey fatigue?
Conversations feel less like surveys. Completion rates are much higher than forms.
Ready for Better Feedback?
Get 5x more responses with AI phone surveys. Start free today.
No credit card required • Free 14-day trial • Setup in minutes