📡Telecommunications

AI Voice Agents for Telecom Providers

Automate billing inquiries, technical support, and plan changes 24/7

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Common Challenges in Telecommunications

High volume of billing and usage inquiries

Technical support calls require 24/7 coverage

Plan change requests are time-consuming

Customer churn from poor service experience

Expensive human agent staffing

How Kallina AI Solves These Challenges

Automated billing and usage information

First-level technical troubleshooting

Plan comparison and changes

Proactive outage notifications

Smart escalation to human agents

Key Benefits for Telecommunications

💰

Billing Support

Answer balance, usage, and payment questions

🔧

Tech Support

First-level troubleshooting and reset instructions

📱

Plan Changes

Compare plans and process upgrades/downgrades

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Outage Info

Proactive outage notifications and updates

👤

Account Changes

Handle address, contact, and preference updates

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OSS/BSS Integration

Connect with your operational systems

Results You Can Expect

5000+

Calls Handled Daily

75%

Cost Reduction

89%

Customer Satisfaction

ROI Timeline

Use Cases for Telecommunications

Billing Inquiries

Provide balance, usage details, payment history, and due dates instantly

Technical Troubleshooting

Guide customers through common fixes like modem resets and speed tests

Plan Management

Compare plans, process upgrades, and explain features and pricing

Service Activation

Activate new lines, SIMs, and services with verification

Frequently Asked Questions

How does it integrate with our OSS/BSS?

We integrate with major telecom platforms including Amdocs, Ericsson, Nokia, and custom systems via APIs for real-time customer data.

Can it handle technical support calls?

Yes, the AI provides first-level troubleshooting including modem resets, speed tests, and common issue resolution. Complex issues are escalated to human agents.

Does it work for both mobile and fixed-line?

Absolutely. We support mobile, broadband, TV, and bundle services with appropriate question flows for each product type.

How does it reduce churn?

By providing instant, accurate service 24/7, customers get faster resolution. The AI can also proactively offer retention deals when it detects churn risk.

Ready to Transform Your Telecommunications Business?

Join hundreds of businesses already using Kallina AI to automate their customer communications.