# Kallina

> AI voice agents that answer calls, dial through lists, book appointments and confirm orders. 70+ languages, with amoCRM, Bitrix24 and Zoho integrations.

Kallina is a platform for AI voice agents that answer and make phone calls and talk to visitors through a voice button on a website, for businesses in any country. Kallina is a product of MEGA PROMOTING S.R.L. (IDNO 1019600021765, Republic of Moldova), the company that also builds the aichat.md chatbot platform. kallina.info is Kallina's official site (not a news site). The press also writes KallinaAI, Kallina AI or Kallina.ai. Kallina received the Special Jury Prize at the MITP Awards 2025 (https://ipn.md/en/the-five-winners-of-the-mitp-awards-2025-have-been-announced/).

## Company

- [MEGA PROMOTING S.R.L. — about the company](https://www.megapromoting.com/en/despre-noi): the company behind Kallina and aichat.md.
- [MEGA PROMOTING S.R.L. — team](https://www.megapromoting.com/en/echipa): the people who build Kallina.
- [MEGA PROMOTING S.R.L. — press kit](https://www.megapromoting.com/en/press/kit): official description, logos and legal details.

The site is published in 11 languages. Links below are the English pages; Romanian is the source language at the root.

## Product

- [Transcripts, recordings and call analysis](https://kallina.info/en/analytics): On every call: transcript, recording, summary, conversation tone, extracted fields and success criterion, sent to CRM, Google Sheets or webhook.
- [Bookings by voice agent](https://kallina.info/en/appointments): The agent takes the booking request by phone, confirms the service and time, and sends it to Altegio or to your system, with a reminder by SMS or call.
- [Outbound call campaigns with AI voice agent](https://kallina.info/en/campaigns): Call campaigns from CSV or Google Sheets lists: calls scheduled by the hour, retries and an outcome for every contact. Confirmations, reminders and surveys.
- [Flow builder for voice agents](https://kallina.info/en/flow-builder): Instructions, knowledge base, tools and webhooks, handoff to a human and post-call actions, in a visual flow that the team can edit.
- [Multilingual voice agents: over 70 languages, native Romanian and Russian](https://kallina.info/en/languages): Voice agents in 70+ languages: scripts with proper diacritics, switching language mid-call, a recording notice in the line’s language. Tested on your use case.
- [AI voice agent in Romanian](https://kallina.info/en/languages/romanian): AI voice agent in Romanian, with native pronunciation: scenarios with diacritics, names and figures checked in test calls, recording notice in Romanian.
- [AI voice agent in Russian](https://kallina.info/en/languages/russian): AI voice agent in Russian, with native pronunciation: inbound calls, campaigns, bookings and CRM, with switching to Romanian in the same call when the client asks for it.
- [Numbers and telephony for voice agents](https://kallina.info/en/phone-numbers): The voice agent on your own number: a SIP line from your carrier, forwarding of selected calls or a website button. Transfer to a person and a recording notice.
- [How Kallina works — from call to CRM](https://kallina.info/en/platform): Speech recognition, language model, voice and actions during the call. Campaigns, voice button on the site, transcripts and CRM integrations.
- [Voices for agents and cloned voice with consent](https://kallina.info/en/voice-cloning): Catalogue voices in 70+ languages, or a voice cloned from a recording, only with the person’s written consent. How it works and what shapes the sound.
- [Voice button for the site](https://kallina.info/en/voice-widget): Visitors speak with the Kallina agent directly from the browser. A script on the page, a session through the Kallina server, without the agent key in the code.

## Solutions

- [AI voice agents by industry](https://kallina.info/en/industries): AI voice agents by industry: restaurants, couriers, clinics, real estate, public institutions. What the agent handles, what stays human and what to prepare.
- [AI voice agent for car service and dealers](https://kallina.info/en/industries/automotive): A voice agent for car service and dealers: bookings with the car and issue noted, test drives in the CRM, due-service campaigns and stock questions.
- [Voice agent for clinics and dental practices](https://kallina.info/en/industries/clinics): A voice agent for clinics: appointments, reminders and admin questions, with no medical advice. Emergencies go to 112, data is processed with consent.
- [AI voice agent for finance, insurance and collections](https://kallina.info/en/industries/finance): Payment reminders, policy renewals, request qualification. For collections: verified identity, no threats, and disputes go to a person.
- [AI voice agent for hotels and tourism](https://kallina.info/en/industries/hospitality): A voice agent for hotels: takes booking requests, answers guests from your own information, calls ahead of arrival and hands over to reception when needed.
- [Automated calls to couriers and recipients](https://kallina.info/en/industries/logistics): Automated calls to couriers: the agent records acceptance and the estimated time, retries and passes the answer to dispatch. Plus confirmations with recipients.
- [Voice information line for public institutions and municipalities](https://kallina.info/en/industries/public-sector): Answers on opening hours, documents, fees and application status, in citizens’ language, from information the institution approved. A pilot with clear limits.
- [Qualifying calls from property listings](https://kallina.info/en/industries/real-estate): The agent answers calls from listings, finds out the need, budget and deadline, and sends the broker a complete lead in amoCRM, Bitrix24 or Zoho.
- [AI voice agent for restaurants and delivery](https://kallina.info/en/industries/restaurants): AI voice agent for restaurants: order status, changes, menu, confirmation calls and reservations, with data from Syrve (iiko). In more than 70 languages.
- [AI voice agent for stores and online retail](https://kallina.info/en/industries/retail): A voice agent for stores: order confirmation calls with a clear outcome, order status on inbound calls, returns, and abandoned-cart calls only with consent.
- [Roles for AI voice agents](https://kallina.info/en/use-cases): Roles for a voice agent: reception, appointments, lead qualification, order confirmations, reminders, surveys, a website button. And what stays with people.
- [AI delivery operator](https://kallina.info/en/use-cases/ai-delivery-operator): AI operator for deliveries: calls couriers, receives acceptance and the estimated time, retries and sends the reply to the dispatcher. And confirmations with recipients.
- [AI receptionist for clinics](https://kallina.info/en/use-cases/ai-receptionist-clinics): AI receptionist for clinics: appointments, reminders, and administrative questions by phone, in Romanian and Russian. No medical advice; emergencies at 112.
- [Phone robot for appointment booking](https://kallina.info/en/use-cases/appointment-booking-phone-robot): A phone robot for bookings that talks instead of asking callers to press keys: it finds out the service and time, creates the booking in Altegio or via API, sends an SMS reminder.
- [Voice agent for inbound calls](https://kallina.info/en/use-cases/inbound-calls): A voice agent for inbound calls: it answers on your number from approved information, logs the request and hands over to a person by clear rules.
- [AI voice agent in Romanian and Russian](https://kallina.info/en/use-cases/voice-agent-romanian-russian): AI voice agents that speak Romanian and Russian with native pronunciation and switch languages in the same call. They answer the phone, make calls from lists, write in CRM.

## Integrations

- [Kallina integrations: amoCRM, Bitrix24, Zoho, Altegio, Syrve](https://kallina.info/en/integrations): The integrations available today in Kallina: amoCRM/Kommo, Bitrix24, Zoho CRM, Odoo, Altegio, Syrve (iiko), Google Sheets, Infobip SMS and webhooks.
- [Kallina integration with amoCRM — call outcome on the lead](https://kallina.info/en/integrations/amocrm): amoCRM integration: after each call, Kallina moves the lead to the right stage, adds the summary and a task for the manager. It can also call leads in a stage.
- [Kallina integration with Bitrix24 — events and API in workflows](https://kallina.info/en/integrations/bitrix24): Bitrix24 integration through Kallina flows: events on leads, deals, contacts and tasks trigger a flow, and its steps call the Bitrix24 REST API.
- [Kallina integration with Google Sheets — call campaigns from a spreadsheet](https://kallina.info/en/integrations/google-sheets): Google Sheets integration: pick the sheet and the voice agent calls the rows in batches, with pause and resume. Results are written back to the spreadsheet.
- [Kallina integration with Zoho CRM — contact import and flows](https://kallina.info/en/integrations/zoho): Zoho CRM integration with standard authorisation on the com, eu, in, com.au and jp data centres. Import contacts for calls and work with any module.

## Pricing

- [Kallina Pricing — credit packages for voice agents](https://kallina.info/en/pricing): Two monthly packages: Starter $99 and Growth $300, plus Enterprise on request. 1,000 credits = $1, estimated minutes across multiple models and cost calculator.

## Comparisons

- [Comparisons: AI voice agents, IVR, operators and platforms](https://kallina.info/en/compare): Comparisons with sources and stated assumptions: AI agent vs IVR and operator, Kallina and ElevenLabs, voice platforms. Plus when Kallina is not the right fit.
- [Kallina and ElevenLabs — what Kallina adds on top of the voice engine](https://kallina.info/en/compare/elevenlabs): Kallina is built on ElevenLabs Agents. What you get straight from ElevenLabs, what Kallina adds (telephony, CRM, campaigns) and when going direct is better.
- [An alternative to Vapi, Retell and Bland for Romanian](https://kallina.info/en/compare/vapi-retell-bland-romanian): Vapi, Retell and Bland can speak Romanian. Kallina builds the agent in Romanian and Russian with you, on its own telephony and with your CRM. Verified 10.10.2026.
- [Alternatives to Vapi, Retell, Bland and Synthflow — Kallina comparison](https://kallina.info/en/compare/voice-ai-platforms): Vapi, Retell AI, Bland, Synthflow and Kallina: how each describes itself, who it is built for and the questions that decide the choice. No copied prices.
- [AI voice agent vs IVR vs operator — Kallina comparison](https://kallina.info/en/compare/voice-ai-vs-ivr): AI voice agent, IVR or human operator: what each does well, how to combine them and how to work out the cost with your own numbers, no made-up savings.

## Docs

- [Kallina Blog — guides about AI voice agents](https://kallina.info/en/blog): Articles written from what we build: how to make the first voice agent, GDPR and the recording of calls made by AI agents, updates from the platform.
- [Kallina case studies — only with the client's consent](https://kallina.info/en/case-studies): Kallina case studies: no clients or figures published without written consent. How a pilot runs, a flow live today and what a published case study will cover.
- [Kallina updates — changes delivered in the platform](https://kallina.info/en/changelog): What’s new in Kallina, with dates: the agent editor, amoCRM, post-call analysis, voices, transfer and consent in the widget. Changes shipped to the platform.
- [Kallina for developers — webhooks, flows, voice widget, MCP](https://kallina.info/en/developers): Kallina for developers: webhooks the agent calls mid-conversation, URLs that trigger flows, the voice button script and the MCP server. REST API on request.
- [The first AI voice agent, step by step — Kallina guide](https://kallina.info/en/guides/first-voice-agent): Your first voice agent, step by step: the script on paper, instructions and first line, voice, knowledge base, tools, testing as a tough customer, going live.
- [GDPR and the recording of calls made by AI voice agents — guide](https://kallina.info/en/guides/gdpr-call-recording): GDPR and call recording: controller and processor, legal basis (Art. 6), the notice (Art. 13), disclosing that an AI is speaking (AI Act Art. 50), retention.
- [Kallina Help — questions about agents, numbers, data and billing](https://kallina.info/en/help): Short answers about Kallina voice agents: getting started, testing, numbers and transfer, recordings, integrations, billing and personal data.

## Countries

- [AI voice agent in Moldova, in Romanian and Russian](https://kallina.info/en/country/moldova): AI voice agents for companies in Moldova: Romanian and Russian in the same call, your number via SIP, your CRM and a contract with MEGA PROMOTING S.R.L.

## Company

- [About Kallina — AI voice agents for businesses worldwide](https://kallina.info/en/about): Kallina is the voice agent platform of MEGA PROMOTING S.R.L. Voice on Kallina, chat on aichat.md. Special Jury Prize at MITP Awards 2025.
- [Contact Kallina — MEGA PROMOTING S.R.L.](https://kallina.info/en/contact): Write to us for a demo, quote, integrations or requests regarding personal data. Contract and invoice with MEGA PROMOTING S.R.L.
- [Kallina demo — speak with an AI voice agent](https://kallina.info/en/demo): Request a demo and talk to a voice agent built on your case, in your customers' language.
- [Security and data](https://kallina.info/en/security): What data we store and who processes it. Recording notice before each call, deletion on request, sub-processors. GDPR.

## Legal

- [Cookie Policy](https://kallina.info/en/legal/cookies): What kallina.info stores in the browser, for what and for how long, and how you can control this data.
- [Data Processing Agreement (DPA)](https://kallina.info/en/legal/dpa): The data processing agreement (DPA) for Kallina agent calls: purpose, data, obligations, sub-processors and what happens at the end.
- [Privacy Policy — Kallina AI](https://kallina.info/en/legal/privacy): How MEGA PROMOTING S.R.L. processes data from the website, account and Kallina agents’ calls. Your rights under the GDPR.
- [Kallina sub-processors — the providers that process data](https://kallina.info/en/legal/subprocessors): Sub-processors behind Kallina voice agents: OVHcloud, ElevenLabs, Google, Infobip, Microsoft 365. What data each receives and how transfers are handled.
- [Terms and Conditions](https://kallina.info/en/legal/terms): Terms of use of the Kallina platform: service, payment, acceptable use, call-related obligations, liability and applicable law.

## Other languages

- [Română](https://kallina.info/): source language
- [Русский](https://kallina.info/ru): full translation of the site
- [Українська](https://kallina.info/uk): full translation of the site
- [Deutsch](https://kallina.info/de): full translation of the site
- [Français](https://kallina.info/fr): full translation of the site
- [Español](https://kallina.info/es): full translation of the site
- [Italiano](https://kallina.info/it): full translation of the site
- [Português](https://kallina.info/pt): full translation of the site
- [Polski](https://kallina.info/pl): full translation of the site
- [Türkçe](https://kallina.info/tr): full translation of the site
- [All pages in all languages](https://kallina.info/llms-full.txt): every published page, per language