Every Word Matters
Analizăm fiecare conversație pentru sentiment, emoție, intent, și patterns care driving business outcomes.
Intelligence Capabilities
Sentiment Analysis
Positive, negative, neutral detection
💭Emotion Detection
Anger, joy, frustration, satisfaction
🎯Intent Recognition
What does the customer want?
📦Entity Extraction
Names, dates, products, amounts
🏷️Topic Modeling
Automatic topic categorization
📝Conversation Summary
Auto-generated call summaries
🔍Keyword Spotting
Track specific words/phrases
📊Speech Analytics
Comprehensive voice analysis
🎓Agent Coaching
Real-time and post-call coaching
✅Compliance Monitoring
Script adherence, disclosures
⭐Quality Scoring
Automated QA scoring
📈Trend Analysis
Patterns over time
🏢Competitive Intel
Competitor mentions
🗺️Customer Journey
Map conversation to journey
👥Voice of Customer
VoC insights from calls
🎤Speech Patterns
Speaking style analysis
🔇Silence Analysis
Dead air detection
⚖️Talk Ratio
Agent vs customer talk time
🗣️Interruption Detection
Overlapping speech analysis
📋Script Adherence
Required phrase tracking
🛡️Objection Handling
Objection detection & response
💰Upsell Detection
Opportunity identification
⚠️Churn Prediction
At-risk customer detection
🎯Conversation Outcomes
Resolution, escalation tracking